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Highlights from Leadership Strategies for Customer Experience Keynote Panel Customer Experience Summit – April 2017 Part II

by Alex Jarett continued from Part I Insight Two:  Invest in a robust Data Access Layer to provide the ability to quickly create great customer experiences with new apps, new technologies, and new experiences. Grant: Explain your decision on how you handle the data access layer between your systems and your customers. Abdur:   You know […]

Highlights from Leadership Strategies for Customer Experience Keynote Panel Customer Experience Summit – April 2017 Part I

Highlights from Leadership Strategies for Customer Experience Keynote Panel Customer Experience Summit – April 2017 by Alex Jarett Our recent Customer Experience Summit included a popular keynote panel called “Leadership Strategies for Customer Experience.”  The panel was moderated by Grant Smith, Director, Tools and Solutions, Americas, LANSA and included: * James Marks, Director of Information […]

How Corporate Best Practices Inhibit Innovation

by Alex Jarett Despite our focus on disruptive innovation deriving from new technologies, Jim Tanner, Chief Innovation Officer at Morningstar made a great case that many great corporate innovations appear obvious in hindsight, during his presentation, “Creating A Culture of Innovation.” Don’t believe it?  Then think of innovations like bottled water, wheels and handles on […]

How to Move into the COO, VP of Shared Service, R&D or Digital Transformation Roles

In my last post, I shared Eric Dirst’s four general strategies for positioning yourself for a senior business role.  Eric is President of Online Services at DeVry Education Group, and he presented his talk called “How IT Leaders Can Move into Business Leadership Roles” to our group.   After giving us his general strategies, he […]

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